FIND YOUR
PROBLEM

• Leads arrive from five places and nobody owns the first move.
• Prospecting means hours of research and copy/paste.
• Quotes need pricing, history, approvals and a small archaeological dig.
• Follow-up lives in calendars, inboxes and human guilt.
• Marketing data exists. Attribution is more of a spiritual belief.

Things we might build or fix: lead research/routing, qualification workflows, quote/proposal systems, pricing and margin controls, pipeline cleanup, campaign tracking, review/reputation flows, renewals, win-back and account-growth systems.

• Product or service data is different depending on where you look.
• Costs changed. Prices did not. Oops.
• Bundles, options and rules live in somebody's head.
• A new offering requires changing six systems and four documents.
• Nobody notices a shrinking margin until it has already shrunk.

Things we might build or fix: master product/service data, cost and price synchronization, margin alerts, offer configuration, catalog publishing, change propagation and performance tracking.

• Sold work arrives incomplete.
• Scheduling is part software, part phone call, part witchcraft.
• Office, field, production and warehouse all know different versions of the truth.
• Exceptions hijack the normal flow.
• The job is finished, but the business systems have not noticed.

Things we might build or fix: work intake, planning, scheduling, dispatch, task assignment, status tracking, handoffs, exception management, change orders, quality control, completion triggers and capacity visibility.

• People request materials by email, chat, hallway conversation and telepathy.
• RFQs come back in different shapes and somebody normalizes them by hand.
• Purchase orders wait for approval. Then suppliers change the date anyway.
• Reordering starts when someone notices the shelf looks sad.
• Vendor invoices do not quite match the PO or the receipt. Surprise.

Things we might build or fix: purchase requests and approvals, supplier sourcing, RFQ comparison, PO workflows, reorder logic, supplier-performance tracking, price-change monitoring and invoice matching.

• The system says twelve. The shelf says nine.
• Picked items disappear into staging purgatory.
• People keep checking stock, committed stock and incoming stock in different places.
• Shipping decisions require carrier tabs, spreadsheets and memory.
• Returns take a scenic tour before anyone knows what to do with them.

Things we might build or fix: inventory visibility, receiving, bin/location control, picking and packing flows, cycle counts, carrier selection, shipping documents, tracking alerts, delivery routing, returns and claims.

• The same status question gets answered 37 times.
• Support requests land wherever the customer felt like sending them.
• Complaints become private detective work.
• Refunds, warranties and returns need five approvals and a moon phase.
• Renewals and reorders happen when somebody remembers.

Things we might build or fix: request intake and routing, status communication, appointment coordination, complaint handling, returns/refunds, warranty workflows, retention, reorder reminders and voice-of-customer analysis.

• Finished work waits to become an invoice.
• Collections happen when somebody finally looks at aging.
• Vendor invoices need coding, matching and approvals. Again.
• Cash position is technically knowable after three exports.
• Quoted margin looked great. Actual margin has left the chat.

Things we might build or fix: billing triggers, AR reminders, credit workflows, AP matching, expense flows, bank reconciliation support, cash visibility, job costing, profitability analysis, budgets and management reporting.

• KPIs arrive after the meeting they were needed for.
• The owner has a dashboard. It is called "asking everybody."
• Forecasts are rebuilt manually and trusted emotionally.
• Approvals pile up with one person.
• Action items leave meetings and enter the witness-protection program.

Things we might build or fix: KPI collection, dashboards, exception review, forecasting, planning, resource allocation, approval flows, performance monitoring, meeting follow-up, internal-project control and problem management.

• Hiring paperwork breeds paperwork.
• New people spend week one asking where everything is.
• Schedules, time off, overtime and shift swaps become group-chat archaeology.
• Training and certifications expire quietly.
• Someone leaves. Their access does not. Lovely.

Things we might build or fix: recruiting workflows, onboarding, employee scheduling, time and attendance, payroll inputs, training/certification tracking, performance processes, leave, compensation and offboarding.

• Contracts have dates. Nobody loves tracking the dates.
• Licenses, permits and insurance certificates expire on their own schedule.
• Compliance evidence exists somewhere. Probably.
• Claims need documents from six people.
• Records are kept forever because nobody knows when they can die.

Things we might build or fix: contract lifecycle, renewals and obligations, permit/license calendars, insurance compliance, regulatory evidence, claims/dispute files, privacy requests, record retention and audit preparation.

• Customer data has three spellings and two birthdays.
• One system says paid. Another says unpaid.
• Employees copy information between software because the software refuses to shake hands.
• The shared inbox is a swamp with flags.
• The company knowledge base is mostly "ask Sarah."

Things we might build or fix: integrations, data synchronization, data cleanup/master data, document extraction, reporting pipelines, access workflows, software/license management, email routing, internal requests, document filing, SOP/knowledge search, cybersecurity checks, backup alerts and automation monitoring.

• Maintenance starts when something sounds expensive.
• Nobody knows exactly where the tool is.
• Vehicle, machine or facility data exists physically but not operationally.
• Inspections create photos and checklists that go nowhere useful.
• Energy use gets interesting only when the bill arrives.

Things we might build or fix: asset tracking, sensors and equipment monitoring, preventive maintenance, repair workflows, inspections, fleet/tool management, facilities requests, energy alerts, safety records and physical-to-digital workflows.